Tiger Customer Service app is a digital platform that assembles all our customer services in one place for our valuable customers in an easy and better way.
The App helps tenants, landlords, and brokers to :
• View contract, cheques, and payment details.
• Submit and track suggestions, complaints, and customer requests.
• Pay fees online.
• Communicate with the customer service department.
• Search in all our available properties.
• See projects updates
• View reports
Customer Service is a simulation game that places players in the shoes of a customer service representative for a fictitious company called OmniCorp. Players are tasked with resolving customer queries, managing their workload, and maintaining a high level of customer satisfaction. The game features realistic interactions with customers, requiring players to use empathy, communication skills, and problem-solving abilities.
Gameplay
The gameplay revolves around receiving and responding to customer requests via email, phone, and live chat. Players must carefully read each request, identify the customer's issue, and provide a timely and appropriate response. They have access to a knowledge base and various tools to assist them in resolving queries.
As players progress through the game, they encounter increasingly complex customer interactions, requiring them to adapt their approach and utilize different strategies. The game also introduces time management challenges, as players must balance multiple customer requests simultaneously.
Customer Satisfaction
Maintaining high customer satisfaction is crucial in the game. Players earn points for resolving queries quickly and effectively, while negative feedback can lead to penalties. The game tracks key performance indicators such as response time, resolution rate, and customer satisfaction scores.
Progression and Customization
As players complete levels and earn experience points, they unlock new skills and customization options for their customer service representative. These skills can enhance their communication abilities, problem-solving capabilities, and efficiency. Players can also customize their representative's appearance and personality to create a unique experience.
Realistic Interactions
Customer Service prides itself on its realistic customer interactions. The game utilizes a vast database of customer queries, ensuring that each interaction feels unique and authentic. Customers exhibit diverse personalities and motivations, challenging players to adapt their approach accordingly.
Learning Objectives
Beyond its entertainment value, Customer Service serves as a valuable learning tool for aspiring customer service professionals. It provides practical experience in handling customer queries, managing workload, and maintaining professional communication. The game emphasizes the importance of empathy, active listening, and problem-solving skills in the field of customer service.
Tiger Customer Service app is a digital platform that assembles all our customer services in one place for our valuable customers in an easy and better way.
The App helps tenants, landlords, and brokers to :
• View contract, cheques, and payment details.
• Submit and track suggestions, complaints, and customer requests.
• Pay fees online.
• Communicate with the customer service department.
• Search in all our available properties.
• See projects updates
• View reports
Customer Service is a simulation game that places players in the shoes of a customer service representative for a fictitious company called OmniCorp. Players are tasked with resolving customer queries, managing their workload, and maintaining a high level of customer satisfaction. The game features realistic interactions with customers, requiring players to use empathy, communication skills, and problem-solving abilities.
Gameplay
The gameplay revolves around receiving and responding to customer requests via email, phone, and live chat. Players must carefully read each request, identify the customer's issue, and provide a timely and appropriate response. They have access to a knowledge base and various tools to assist them in resolving queries.
As players progress through the game, they encounter increasingly complex customer interactions, requiring them to adapt their approach and utilize different strategies. The game also introduces time management challenges, as players must balance multiple customer requests simultaneously.
Customer Satisfaction
Maintaining high customer satisfaction is crucial in the game. Players earn points for resolving queries quickly and effectively, while negative feedback can lead to penalties. The game tracks key performance indicators such as response time, resolution rate, and customer satisfaction scores.
Progression and Customization
As players complete levels and earn experience points, they unlock new skills and customization options for their customer service representative. These skills can enhance their communication abilities, problem-solving capabilities, and efficiency. Players can also customize their representative's appearance and personality to create a unique experience.
Realistic Interactions
Customer Service prides itself on its realistic customer interactions. The game utilizes a vast database of customer queries, ensuring that each interaction feels unique and authentic. Customers exhibit diverse personalities and motivations, challenging players to adapt their approach accordingly.
Learning Objectives
Beyond its entertainment value, Customer Service serves as a valuable learning tool for aspiring customer service professionals. It provides practical experience in handling customer queries, managing workload, and maintaining professional communication. The game emphasizes the importance of empathy, active listening, and problem-solving skills in the field of customer service.
