Zinc connects technicians with the people and information they need
Zinc Real-Time Communication connects technicians in real time with the people and information needed to confidently get the job done quickly and correctly, allowing the organization to reduce mean time to repair, boost customer satisfaction and improve employee engagement. Instead of turning to non-compliant consumer apps, service teams can now turn to a powerful, yet easy to use, team communication platform purpose-built for their needs — ServiceMax Zinc.
Hotline Communication:
• Connects technicians to the right expert instantly with Hotline bots
• Bypass long call canter queues and email exchanges to get information quickly and efficiently
• Track every request
• Measure resolution times, quality of internal service, and adapt Hotline staffing to changing demands
Broadcast Communication:
• Broadcast information in real time to your teams’ mobile devices
• Alerts fill the screen, requiring team members to interact with the message to continue in the app
• Target a specific group of employees based on critera such as group membership, department, location, work skills, or role
Team Communication:
• Communicate 1:1 and in groups
• Text, voice, video, content sharing and location sharing
• Conversations linked to ServiceMax records (such as Assets, Work Orders, Cases, Returns) for easy reference and access
Security:
• Military-Grade Encryption
• Customer Data Security
• Data Center Security
• Application Security
• Business Continuity and Reliability
Privacy:
• Data Ownership
• Custom Data Storage and Deletion
• Multi-Factor Authentication
• SSO and SAML 2.0
What's New in the Latest Version 10.0.0
Last updated on Jul 12, 2024
We regularly update ServiceMax Zinc to improve app performance and user experience.
ServiceMax Zinc: A Comprehensive Field Service Management SolutionServiceMax Zinc is a cloud-based field service management (FSM) solution designed to optimize service operations, improve customer satisfaction, and increase revenue. It provides a comprehensive suite of tools to help businesses manage their field service workforce, schedule appointments, track inventory, and generate invoices.
Key Features:
* Scheduling and Dispatch: Zinc's advanced scheduling engine allows businesses to optimize technician schedules, reduce travel time, and improve first-time fix rates. It provides real-time visibility into technician availability and skills, enabling efficient dispatching.
* Mobile Access: Zinc's mobile app empowers technicians with access to all necessary information in the field. They can view schedules, receive updates, complete work orders, and capture customer signatures electronically.
* Inventory Management: Zinc's integrated inventory management module helps businesses track inventory levels, optimize stock levels, and reduce waste. It provides real-time visibility into inventory availability and allows for easy ordering and replenishment.
* Customer Relationship Management (CRM): Zinc's CRM capabilities enable businesses to manage customer interactions, track customer history, and provide personalized service. It integrates with external CRM systems for seamless data sharing.
* Reporting and Analytics: Zinc's robust reporting and analytics engine provides insights into key performance indicators (KPIs), such as technician productivity, customer satisfaction, and revenue generation. It helps businesses identify areas for improvement and make data-driven decisions.
Benefits:
* Improved Customer Satisfaction: Zinc helps businesses deliver exceptional customer service by reducing response times, resolving issues efficiently, and providing proactive maintenance.
* Increased Revenue: Zinc optimizes scheduling and inventory management, leading to increased technician productivity and revenue generation.
* Reduced Costs: Zinc's automated processes and mobile capabilities reduce administrative overhead and travel expenses.
* Enhanced Efficiency: Zinc streamlines field service operations, eliminating manual processes and improving communication between technicians and dispatchers.
* Improved Visibility: Zinc provides real-time visibility into field service operations, enabling managers to make informed decisions and respond to customer needs promptly.
Industries Served:
ServiceMax Zinc is a versatile solution suitable for various industries, including:
* Manufacturing
* Healthcare
* Energy
* Telecommunications
* Transportation
Integration with Other Systems:
Zinc integrates seamlessly with leading business systems, such as:
* Salesforce
* SAP
* Oracle
* Microsoft Dynamics
Conclusion:
ServiceMax Zinc is a powerful FSM solution that empowers businesses to transform their field service operations. Its comprehensive feature set, mobile capabilities, and reporting tools provide businesses with the insights and tools they need to improve customer satisfaction, increase revenue, and streamline operations.
Zinc connects technicians with the people and information they need
Zinc Real-Time Communication connects technicians in real time with the people and information needed to confidently get the job done quickly and correctly, allowing the organization to reduce mean time to repair, boost customer satisfaction and improve employee engagement. Instead of turning to non-compliant consumer apps, service teams can now turn to a powerful, yet easy to use, team communication platform purpose-built for their needs — ServiceMax Zinc.
Hotline Communication:
• Connects technicians to the right expert instantly with Hotline bots
• Bypass long call canter queues and email exchanges to get information quickly and efficiently
• Track every request
• Measure resolution times, quality of internal service, and adapt Hotline staffing to changing demands
Broadcast Communication:
• Broadcast information in real time to your teams’ mobile devices
• Alerts fill the screen, requiring team members to interact with the message to continue in the app
• Target a specific group of employees based on critera such as group membership, department, location, work skills, or role
Team Communication:
• Communicate 1:1 and in groups
• Text, voice, video, content sharing and location sharing
• Conversations linked to ServiceMax records (such as Assets, Work Orders, Cases, Returns) for easy reference and access
Security:
• Military-Grade Encryption
• Customer Data Security
• Data Center Security
• Application Security
• Business Continuity and Reliability
Privacy:
• Data Ownership
• Custom Data Storage and Deletion
• Multi-Factor Authentication
• SSO and SAML 2.0
What's New in the Latest Version 10.0.0
Last updated on Jul 12, 2024
We regularly update ServiceMax Zinc to improve app performance and user experience.
ServiceMax Zinc: A Comprehensive Field Service Management SolutionServiceMax Zinc is a cloud-based field service management (FSM) solution designed to optimize service operations, improve customer satisfaction, and increase revenue. It provides a comprehensive suite of tools to help businesses manage their field service workforce, schedule appointments, track inventory, and generate invoices.
Key Features:
* Scheduling and Dispatch: Zinc's advanced scheduling engine allows businesses to optimize technician schedules, reduce travel time, and improve first-time fix rates. It provides real-time visibility into technician availability and skills, enabling efficient dispatching.
* Mobile Access: Zinc's mobile app empowers technicians with access to all necessary information in the field. They can view schedules, receive updates, complete work orders, and capture customer signatures electronically.
* Inventory Management: Zinc's integrated inventory management module helps businesses track inventory levels, optimize stock levels, and reduce waste. It provides real-time visibility into inventory availability and allows for easy ordering and replenishment.
* Customer Relationship Management (CRM): Zinc's CRM capabilities enable businesses to manage customer interactions, track customer history, and provide personalized service. It integrates with external CRM systems for seamless data sharing.
* Reporting and Analytics: Zinc's robust reporting and analytics engine provides insights into key performance indicators (KPIs), such as technician productivity, customer satisfaction, and revenue generation. It helps businesses identify areas for improvement and make data-driven decisions.
Benefits:
* Improved Customer Satisfaction: Zinc helps businesses deliver exceptional customer service by reducing response times, resolving issues efficiently, and providing proactive maintenance.
* Increased Revenue: Zinc optimizes scheduling and inventory management, leading to increased technician productivity and revenue generation.
* Reduced Costs: Zinc's automated processes and mobile capabilities reduce administrative overhead and travel expenses.
* Enhanced Efficiency: Zinc streamlines field service operations, eliminating manual processes and improving communication between technicians and dispatchers.
* Improved Visibility: Zinc provides real-time visibility into field service operations, enabling managers to make informed decisions and respond to customer needs promptly.
Industries Served:
ServiceMax Zinc is a versatile solution suitable for various industries, including:
* Manufacturing
* Healthcare
* Energy
* Telecommunications
* Transportation
Integration with Other Systems:
Zinc integrates seamlessly with leading business systems, such as:
* Salesforce
* SAP
* Oracle
* Microsoft Dynamics
Conclusion:
ServiceMax Zinc is a powerful FSM solution that empowers businesses to transform their field service operations. Its comprehensive feature set, mobile capabilities, and reporting tools provide businesses with the insights and tools they need to improve customer satisfaction, increase revenue, and streamline operations.
