This is a supervisor app which allows the supervisors to easily capture orders

This is a supervisor app which allows the supervisors to easily capture orders and presales activities for outlets belonging to different distributors serviced by them

XnappSales offers easy access to a salesperson/supervisors for wide range of products that (s)he is authorised to sell.

Upon successful authentication you will be able to:

View and track the monthly targets assigned,

View the promotions assigned to the outlets in your route,

Perform various activities such as capture the responses to the surveys assigned, new potential prospects in the route, Geo code of the outlets which is relocated etc,

Capture the order for the outlet with relevant promotion application

Print orders captured and handover the same to the outlet.

For more information on how to register and Authenticate to the server please contact your local company for details.

What's New in the Latest Version 1.0.44.94.11.3.B20200629

Last updated on Jun 26, 2024

Supervisor app.

Gameplay

Supervisor: XnappSales Parle is a simulation game where players take on the role of a supervisor in a call center. The objective is to manage a team of agents and optimize their performance to achieve company goals. Players must handle customer interactions, resolve issues, and provide support to their team while adhering to company policies and regulations.

Key Features

* Agent Management: Hire, train, and manage a team of call center agents with varying skills and abilities.

* Performance Monitoring: Track agent performance metrics, including call handling time, resolution rates, and customer satisfaction.

* Customer Interactions: Handle incoming customer calls, resolve inquiries, and provide support while adhering to company protocols.

* Team Building: Foster a positive and collaborative work environment by motivating agents, providing feedback, and addressing concerns.

* Resource Allocation: Optimize resources by assigning agents to specific tasks, managing schedules, and ensuring efficient use of technology.

* Compliance Management: Ensure compliance with industry regulations and company policies by monitoring agent interactions and adherence to protocols.

* Data Analysis: Analyze performance data to identify areas for improvement, track agent progress, and make informed decisions.

Gameplay Loop

The gameplay loop involves:

1. Hiring and Training: Hiring and training agents to build a skilled team.

2. Call Handling: Managing incoming customer calls, resolving issues, and providing support.

3. Agent Monitoring: Tracking agent performance and providing feedback to improve efficiency.

4. Team Management: Motivating and supporting agents, resolving conflicts, and fostering a positive work environment.

5. Resource Optimization: Allocating resources effectively to maximize productivity and minimize costs.

6. Compliance Enforcement: Ensuring adherence to company policies and industry regulations.

7. Data Analysis: Reviewing performance data to identify areas for improvement and make strategic decisions.

Progression

Players progress by achieving company goals, improving agent performance, and expanding their team. As they progress, they unlock new features, technologies, and challenges that require more advanced management skills.

Challenges

Players face challenges such as:

* Managing a large and diverse team with varying abilities and personalities.

* Balancing customer satisfaction with agent efficiency.

* Adhering to strict company policies and regulations.

* Handling high call volumes and resolving complex customer issues.

* Motivating and supporting agents in a demanding work environment.

Target Audience

Supervisor: XnappSales Parle is designed for players who enjoy simulation games, management challenges, and customer service scenarios. It appeals to those interested in improving their leadership and organizational skills.

This is a supervisor app which allows the supervisors to easily capture orders

This is a supervisor app which allows the supervisors to easily capture orders and presales activities for outlets belonging to different distributors serviced by them

XnappSales offers easy access to a salesperson/supervisors for wide range of products that (s)he is authorised to sell.

Upon successful authentication you will be able to:

View and track the monthly targets assigned,

View the promotions assigned to the outlets in your route,

Perform various activities such as capture the responses to the surveys assigned, new potential prospects in the route, Geo code of the outlets which is relocated etc,

Capture the order for the outlet with relevant promotion application

Print orders captured and handover the same to the outlet.

For more information on how to register and Authenticate to the server please contact your local company for details.

What's New in the Latest Version 1.0.44.94.11.3.B20200629

Last updated on Jun 26, 2024

Supervisor app.

Gameplay

Supervisor: XnappSales Parle is a simulation game where players take on the role of a supervisor in a call center. The objective is to manage a team of agents and optimize their performance to achieve company goals. Players must handle customer interactions, resolve issues, and provide support to their team while adhering to company policies and regulations.

Key Features

* Agent Management: Hire, train, and manage a team of call center agents with varying skills and abilities.

* Performance Monitoring: Track agent performance metrics, including call handling time, resolution rates, and customer satisfaction.

* Customer Interactions: Handle incoming customer calls, resolve inquiries, and provide support while adhering to company protocols.

* Team Building: Foster a positive and collaborative work environment by motivating agents, providing feedback, and addressing concerns.

* Resource Allocation: Optimize resources by assigning agents to specific tasks, managing schedules, and ensuring efficient use of technology.

* Compliance Management: Ensure compliance with industry regulations and company policies by monitoring agent interactions and adherence to protocols.

* Data Analysis: Analyze performance data to identify areas for improvement, track agent progress, and make informed decisions.

Gameplay Loop

The gameplay loop involves:

1. Hiring and Training: Hiring and training agents to build a skilled team.

2. Call Handling: Managing incoming customer calls, resolving issues, and providing support.

3. Agent Monitoring: Tracking agent performance and providing feedback to improve efficiency.

4. Team Management: Motivating and supporting agents, resolving conflicts, and fostering a positive work environment.

5. Resource Optimization: Allocating resources effectively to maximize productivity and minimize costs.

6. Compliance Enforcement: Ensuring adherence to company policies and industry regulations.

7. Data Analysis: Reviewing performance data to identify areas for improvement and make strategic decisions.

Progression

Players progress by achieving company goals, improving agent performance, and expanding their team. As they progress, they unlock new features, technologies, and challenges that require more advanced management skills.

Challenges

Players face challenges such as:

* Managing a large and diverse team with varying abilities and personalities.

* Balancing customer satisfaction with agent efficiency.

* Adhering to strict company policies and regulations.

* Handling high call volumes and resolving complex customer issues.

* Motivating and supporting agents in a demanding work environment.

Target Audience

Supervisor: XnappSales Parle is designed for players who enjoy simulation games, management challenges, and customer service scenarios. It appeals to those interested in improving their leadership and organizational skills.