This enables IT Admin to troubleshoot the user's device problem remotely.
Knox Remote Support is a remote troubleshoot solution which allows IT admins to remotely connect to the user's device of Knox cloud services.
Knox Remote Support provides:
- Remotely control the user's device
- Record device screen as a video clip and send to IT admin.
- Capture device screen as an image file and send to IT admin.
- Enables IT admin to send the files to the user and vice versa.
Knox Remote Support is provided as a part of Knox cloud services on a valid license.
What's New in the Latest Version 24.06(240607090)
Last updated on Jun 26, 2024
- Minimum Android version (6 → 8)
- Resolution improved for tablet device connection
Knox Remote Support is a robust and user-friendly solution for providing secure remote assistance to devices running Samsung's Knox platform. It empowers IT professionals and support teams to troubleshoot issues, diagnose problems, and resolve them remotely, enhancing productivity and user satisfaction.
Key Features and Benefits:
* Remote Control: Knox Remote Support allows authorized personnel to remotely access and control a target device as if they were physically present. This enables them to perform various tasks, such as troubleshooting, configuration changes, and software updates.
* Screen Sharing: The solution provides real-time screen sharing, allowing the remote support technician to view the user's device screen. This facilitates effective communication and collaboration, enabling the technician to guide the user through troubleshooting steps or provide instructions.
* File Transfer: Knox Remote Support enables secure file transfer between the remote support technician and the user's device. This allows for the exchange of diagnostic logs, software updates, or other necessary files.
* Annotation and Drawing: The solution provides annotation and drawing tools that allow the remote support technician to highlight specific areas on the user's screen or draw diagrams to clarify instructions. This enhances communication and helps users understand complex technical concepts.
* Chat and Voice Communication: Knox Remote Support offers integrated chat and voice communication features. This allows the remote support technician to communicate with the user in real-time, facilitating effective troubleshooting and problem resolution.
* Security and Compliance: Knox Remote Support prioritizes security and compliance. It utilizes Samsung's Knox security platform to ensure data protection and prevent unauthorized access. The solution adheres to industry-standard security protocols and regulations, providing peace of mind to users.
Use Cases:
Knox Remote Support finds application in various scenarios, including:
* IT Support: IT professionals can use Knox Remote Support to troubleshoot and resolve technical issues on employee devices remotely, minimizing downtime and improving efficiency.
* Technical Assistance: Manufacturers and service providers can leverage the solution to provide remote technical assistance to customers, reducing the need for on-site visits and enhancing customer satisfaction.
* Training and Onboarding: Knox Remote Support can be used for remote training and onboarding sessions, allowing trainers to guide new users through device setup, software navigation, and troubleshooting procedures.
Benefits:
* Increased Productivity: Knox Remote Support eliminates the need for on-site visits, reducing downtime and increasing productivity for both users and support teams.
* Enhanced User Satisfaction: By providing prompt and effective remote assistance, Knox Remote Support enhances user satisfaction and minimizes frustration caused by technical issues.
* Reduced Costs: The solution eliminates travel expenses associated with on-site support visits, reducing operational costs for businesses.
* Improved Security: Knox Remote Support's security features ensure data protection and prevent unauthorized access, mitigating security risks.
* Centralized Management: The solution provides a centralized platform for managing remote support sessions, simplifying administration and enhancing control.
This enables IT Admin to troubleshoot the user's device problem remotely.
Knox Remote Support is a remote troubleshoot solution which allows IT admins to remotely connect to the user's device of Knox cloud services.
Knox Remote Support provides:
- Remotely control the user's device
- Record device screen as a video clip and send to IT admin.
- Capture device screen as an image file and send to IT admin.
- Enables IT admin to send the files to the user and vice versa.
Knox Remote Support is provided as a part of Knox cloud services on a valid license.
What's New in the Latest Version 24.06(240607090)
Last updated on Jun 26, 2024
- Minimum Android version (6 → 8)
- Resolution improved for tablet device connection
Knox Remote Support is a robust and user-friendly solution for providing secure remote assistance to devices running Samsung's Knox platform. It empowers IT professionals and support teams to troubleshoot issues, diagnose problems, and resolve them remotely, enhancing productivity and user satisfaction.
Key Features and Benefits:
* Remote Control: Knox Remote Support allows authorized personnel to remotely access and control a target device as if they were physically present. This enables them to perform various tasks, such as troubleshooting, configuration changes, and software updates.
* Screen Sharing: The solution provides real-time screen sharing, allowing the remote support technician to view the user's device screen. This facilitates effective communication and collaboration, enabling the technician to guide the user through troubleshooting steps or provide instructions.
* File Transfer: Knox Remote Support enables secure file transfer between the remote support technician and the user's device. This allows for the exchange of diagnostic logs, software updates, or other necessary files.
* Annotation and Drawing: The solution provides annotation and drawing tools that allow the remote support technician to highlight specific areas on the user's screen or draw diagrams to clarify instructions. This enhances communication and helps users understand complex technical concepts.
* Chat and Voice Communication: Knox Remote Support offers integrated chat and voice communication features. This allows the remote support technician to communicate with the user in real-time, facilitating effective troubleshooting and problem resolution.
* Security and Compliance: Knox Remote Support prioritizes security and compliance. It utilizes Samsung's Knox security platform to ensure data protection and prevent unauthorized access. The solution adheres to industry-standard security protocols and regulations, providing peace of mind to users.
Use Cases:
Knox Remote Support finds application in various scenarios, including:
* IT Support: IT professionals can use Knox Remote Support to troubleshoot and resolve technical issues on employee devices remotely, minimizing downtime and improving efficiency.
* Technical Assistance: Manufacturers and service providers can leverage the solution to provide remote technical assistance to customers, reducing the need for on-site visits and enhancing customer satisfaction.
* Training and Onboarding: Knox Remote Support can be used for remote training and onboarding sessions, allowing trainers to guide new users through device setup, software navigation, and troubleshooting procedures.
Benefits:
* Increased Productivity: Knox Remote Support eliminates the need for on-site visits, reducing downtime and increasing productivity for both users and support teams.
* Enhanced User Satisfaction: By providing prompt and effective remote assistance, Knox Remote Support enhances user satisfaction and minimizes frustration caused by technical issues.
* Reduced Costs: The solution eliminates travel expenses associated with on-site support visits, reducing operational costs for businesses.
* Improved Security: Knox Remote Support's security features ensure data protection and prevent unauthorized access, mitigating security risks.
* Centralized Management: The solution provides a centralized platform for managing remote support sessions, simplifying administration and enhancing control.
